Since the beginning of the cryptocurrency boom, more and more people became interested in digital money, thus, leading to the tremendous waves of new users entering the market, and cryptocurrency exchanges in particular. No surprise the customer supports were not ready to accommodate such a huge number of newcomers, and soon poor customer support became an Achilles’ heel of cryptocurrency exchange platforms. If in the beginning customer supports were able to process the request in a day or max two, eventually, it could take weeks or even months. There is no secret that even to finish KYC took up to 7 months on the biggest exchanges. This all led big exchanges to start neglecting their customer support teams due to the high demand and lack of competition.
However, today when the price of Bitcoin dropped down, the client base shrinked dramatically. Nevertheless, new exchanges are still emerging, and the quality of services became the main weapon in the fight for clients.
So, what do customers want today? They want their needs and time to be respected, they want the high-quality services for which they pay, and, finally, they want fast and effective support from the exchange team. Hype goes away, people stop following the crowd and start to listen their own needs and desires when choosing the platform to work with.
We think that with our services and resources we will be able to assist you whenever you will need our help and in the shortest time possible. We sincerely believe that for the money customers pay, they have a right to receive the fast processing of requests and elaborated answers to their questions. This is why our customer support team consists of professional and qualified traders, who are always at your service ready to assist you. Just dial us and ask for help!